Refund policy

Return & Refund Policy

Bella by Rimjhim

At Bella by Rimjhim, customer satisfaction is our priority. We take great care in crafting and packaging each piece. Please read our return and refund policy carefully before making a purchase.

Returns

We accept returns only in case of damaged, defective, or incorrect products.

Requests must be raised within 48 hours of delivery.

To be eligible for a return, the item must be unused, unworn, and in its original packaging with all tags intact.

Items damaged due to customer misuse, wear and tear, or improper handling are not eligible for return.

How to Request a Return

Email us at customerservice@bellabyrimjhim.com within 48 hours of receiving your order.

Please include:

Order number

Clear images or videos showing the issueOur team will review the request and respond within 2–3 business days.

Refunds

Once the return is approved and the item is received and inspected, your refund will be processed.

Refunds are issued to the original payment method.

Please allow 7–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Shipping charges are non-refundable, except in cases of defective or incorrect items.

Exchanges

Exchanges are allowed only for defective or incorrect products, subject to availability.

If the replacement item is unavailable, a refund will be issued.

Non-Returnable Items

Earrings (for hygiene reasons), customized pieces, and items on sale or clearance are not eligible for return or refund, unless damaged or incorrect upon arrival.

Important Notes

Bella by Rimjhim reserves the right to decline returns that do not meet the above conditions.

International customs duties or taxes (if applicable) are non-refundable.

For any questions or assistance regarding returns or refunds, please contact us at:

📧 customerservice@bellabyrimjhim.com

Thank you for shopping with Bella by Rimjhim — where elegance meets trust ✨